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Frequently Asked
Questions
Q: How long does it take for an order to ship?
A: Most orders are processed, produced, and shipped within 5-7
business days. If you decide to upload your own artwork and it does
not meet our requirements or violates our
Image Upload
Rules, we will be obligated to contact you by phone
before moving forward with production. It is important to note that
in such a case processing and shipping time will be prolonged
until we are able to reach the client by phone or email. We
guarantee shipment of all orders within 1 – 3 weeks of order
placement, provided the design is acceptable for production (plus
1-4 business days for travel).
Q: How do I submit my own personal artwork (logo, joke, company
name, idea…), and what are the acceptable formats?
A: To submit your own artwork, simply go to our design section
(program) and do the following:
1. Chose a product color/design template.
2. Click on (select) “Upload Art”.
3. Make sure the art file is saved in a manner that makes it
compatible with our systems: You must use a high resolution (300 dpi) .jpeg, .png,
or .gif image file. If you have a .psd or a vector file you can
flatten and save it as one of the formats above.
Click here
for detailed upload guidelines (highly recommended).
4. Use the Online Design Lab to place your artwork on your virtual
product and make adjustments until you reach your desired result.
Q: Can I upload images, pictures, logos, photos or illustrations
that I found on the Internet and include them in the design of my
product?
A: Only with proper permission. If you are the designer or artist
and/or the person with legal rights to the image, logo, photo or
illustration, then you have the right to use the image as you
please. If you are not one of the people just mentioned, then you
should have the image owner’s permission in writing to protect
yourself from any damages resulting from a legal licensing dispute.
You can view our official Policies by
Clicking Here. By
submitting, saving and placing an order with Print Correct you
are acknowledging that you have the right or proper legal permission
to use any and all uploaded files, and you accept all liability for
the use of any materials you upload. Print Correct or any of
our affiliate's liability shall not under any circumstance exceed the
purchase price of the products sold. We reserve the right to
request verification of reproduction permission from any client, and
may cancel any order for a full refund of the purchase price if a
client cannot verify his/her right to use the materials in
question. Please be advised that licensing inquiries will prolong
the time needed to process your design, and will delay production
and shipment of your order. We will not knowingly print any
protected material.
Q: How big should my photos or art files be? And how good is the
print quality?
A: In a word, HUGE. For best results, all uploaded images should be
as big as possible. We use a hi-resolution print system that
requires all images to be very large since the final result will be
a great looking product with a crisp print. How big is big enough?
The photo, logo, illustration or image should be at least ¾ the size
of your computer screen when viewed at its actual size (assuming you
have a fairly normal size screen, not a huge flat screen). Or if you
know pixels: it should be at least 2400X800 @ 300 dpi. This is how
we guarantee that your opener or business card will have the finest
print quality available anywhere! Avoid using small images, such as
photos taken with a camera phone or thumbnails from a website. If
you upload images that are too small to be used, we will be
obligated to contact you directly by phone to discuss redesigning
your opener and your order will be SIGNIFICANTLY DELAYED, or even
CANCELLED if we are unable to reach you.
Q: I’m a designer/digital artist and I want to create my own opener
from scratch. What should my settings be on Photoshop, Illustrator,
Corel…?
A: If you know your way around any professional design program you
should begin your new document as follows: a 7.25 inch X 1.75 inch
(2176 X 529 pixels) @300DPI – CMYK. This will yield a rectangular
template that will be fully compatible with our systems and will
guarantee that you get exactly what you see on your screen. Don't
forget that there are 2 holes on the opener: the ring hole and the
popper hole. The center of the opener is where all the significant
information should be located, this are is W4.0XT1.5 inches. Feel
free to Contact Us
with any questions or to submit a design for production.
Q: What if I made a mistake and didn’t realize it?
A: All submitted art will be thoroughly reviewed by one of our
highly skilled art managers to ensure that that looks its absolute
best, and we will make any necessary recommendations if needed.
Furthermore, we will be glad to help if you need assistance through
the design process. If you already submitted your design and placed
your order and then realized there is an error in your design,
please contact us immediately and we will pause your order until the
artwork is just right. We recommend that you
Contact Us
no later than 48 hours after placing your order to pause and correct
everything before production begins.
Q: Is The Online Design Lab easy to use?
A: Yes! It's fun and very easy to use. Like anything else, a little
practice makes perfect, but it wont be long before you can make you
idea a printed reality. Creativity is the key! there are literally
millions of possible combinations using the already supplied design
templates and art files. Its free to use and you can save as many
projects as you like for later editing. Feel free to
Contact Us
if you need help using the Designer.
Q: Is there a charge for assistance or custom art?
A: It depends:
There is absolutely no charge for assisting you with the Online
Design Lab, we will be happy to answer any questions you may have.
If it’s a simple, minor adjustment (less than 15 minutes of work, which
happens most of the time), then there’s no charge for assistance. We
will do our best to either advise you on how to manage your art
files or make the necessary minor adjustment (s) free of charge.
If it’s an involved project (logo development, custom art, over 30
minutes of work), we will then pair you up with one of our talented
art managers that will gladly walk you through each design phase.
From beginning to end, your finished design and satisfaction are our
highest priority. Rates are based on the type of job and the amount
of time involved. Not only do we offer great results, we also have
great prices!
Q: I’m placing a large order and I want to be sure about the final
design, can I get a sample bottle opener before placing an order?
A: Yes (we recommend this). We offer with all custom orders a
digital sample free of charge. For a physical sample there will be a
charge of $20.00 (shipping is included) for an exact rendition of
your custom designed bottle opener. If an order is placed, then we
will gladly credit $20.00 towards your order; thus making the sample
opener a free service.
Q: What are your policies on art submission?
A: Here at Print Correct, we advocate freedom of expression and we
wish to bring your ideas to life as long as they are not intended to
harm other people. Please refer to our
Image Upload
Rules and
Policies pages for more
specific information on art submission.
Q: What guarantee does Print Correct offer? Do you offer refunds?
A: Guarantees and refunds are as follows:
We guarantee that all print work will be in excellent condition and
will refund you the full purchase price for any manufacturer or
print defects.
We Guarantee that all in-house deigns will look as they did when you
used our design software and art from our extensive library.
We guarantee that any client-submitted art, photos or images will
look as submitted and will have the same size and resolution as the
original file yields. If any adjustments are necessary, we will
advise you accordingly prior to producing your design (this will
result in a delay in your order).
Refunds are not issued if a mistake has been made by the client, and
only realized after the order has been printed. If you catch the
problem after submitting and paying for an order but before we begin
the printing process (typically within the first 24-48 hours
following order submission), we will gladly cooperate with you to
make the necessary adjustments or cancellations (keep in mind this
will affect delivery time). Please feel free to
Contact Us
with any questions, or on how to avoid this problem.
If any damage, factory errors or mistakes are found and a refund or
exchange is in order, you must notify us no longer than 48 hours
after receiving the shipment.
Q: What are the accepted forms of payment?
A: We accept: Master Card, Visa, American Express and Discover or
PayPal either online or over the phone. Personal and company checks
are accepted only for orders placed by telephone (1-877-465-4255).
Personal checks must clear before printing will begin. This will add
to delivery time.
Q: Is there a minimum or maximum order quantity?
A: You can order as many or as little as you like, no minimums or
maximums! We do offer discounts on based on quantity. The bigger
the order, the bigger the savings!
Q: What are your hours of operation?
A: Our web designer and email is available 24/7, and our office
hours are Monday – Friday. 9:00 am to 5:00 pm. One of our
representatives will reply to your phone call or email message
within 48 hours during business days.
Q: How much do Custom Bottle Openers and Business Cards Cost?
A: Our prices are the lowest around, and all orders include full
color prints on both sides, a FREE Spinner Ring & FREE SHIPPING! We
even offer special pricing on quantities as low as 2 openers with
the same design (Please Note: Quantity discounts apply only to
openers with the SAME DESIGN). Nubbin Openers are always $1.00 less
than Standard Openers.
Standard Openers:
1
Opener: $12.99 (Nubbin: $11.99)
2 to 3 Openers: $9.99 (Nubbin: $8.99)
4 to 5 Openers: $7.99 (Nubbin: $6.99)
6 to 23 Openers: $6.99 (Nubbin: $5.99)
24 to 47 Openers: $5.99 (Nubbin: $4.99)
48+ Openers: Please call for special bulk pricing deals:
1.877.465.4255
Business Cards:
We
offer top quality full color printing (both sides) on either
our Standard Card (3.5X2.0 inches - 16 pt. 100 lb. Cardstock with
UV, very thick and sturdy) or our brand new H2O Flex Card (3.5X2.0
inches - ultra strong 10 pt. Poly Blend Material) completely
waterproof, tear resistant and flexible – Great for anyone In the
Biz!
The lowest prices anywhere and always FREE SHIPPING!
100
Standard Cards for only $25.00
1000 Standard Cards for only $40.00
1000 H2O Flex Cards for only $60.00
If you have any other
questions please feel free to
contact us.
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